DISTANCE SALES AGREEMENT
All users are deemed to have accepted that they have read and approved the sales agreement as soon as they complete their membership process.
Sales Agreement
It is the Virtual Sales Agreement between heyleaofficial.com and the Customer.
Article - 1
The subject of this contract is the Law No. 4077 on the Protection of Consumers in relation to the sale and delivery of the product, whose qualities and sales price are stated below, that the seller sells to the buyer; It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Implementation Principles and Procedures of Distance Contracts.
Article - 2
SELLER INFORMATION
Seran Sanli - heyleaofficial.com
Article - 3
RECEIVER INFORMATIONS
All members: All buyers who shop with or without being a member of Seran Şanlı company's e-commerce store heyleaofficial.com. (hereinafter referred to as buyer or customer).
Article - 4
SUBJECT OF THE CONTRACT AND PRODUCT INFORMATION:
Goods/Products or Services; Type, Quantity, Brand/Model, Color, Number, Sale Price and Payment Method are as stated on the site, and these promises may change without notifying the buyer.
Article - 5
GENERAL PROVISIONS
5.1 - The BUYER declares that he has read all the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract specified in Article 4, and has given the necessary confirmation in electronic environment.
5.2 - The product subject to the contract is delivered to the buyer or the person or organization at the address indicated in the preliminary information, depending on the distance of the buyer's place of residence for each product, provided that the legal 30-day period is not exceeded.
5.3 - If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery.
5.4 " The SELLER is responsible for the delivery of the contracted product in a solid, complete, in accordance with the qualifications specified in the order and together with the warranty documents and user manuals, if any.
5.5 - For the delivery of the product subject to the contract, this contract must be approved electronically and the sale price must be paid in the form of payment preferred by the buyer. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
5.6 - In the event that the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the buyer by unauthorized persons after the delivery of the product, not due to the fault of the buyer, the BUYER himself or the product delivered to the person or institution specified in the sales contract 3 must be sent to the SELLER within business days. In such a case, the shipping costs are the responsibility of the buyer.
5.7 - If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the buyer of the situation. In this case, the buyer may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In the event that the buyer cancels the order, the SELLER takes action at the relevant bank to cancel the credit card receipt belonging to the buyer and return the relevant amount to the buyer's account within 7 days, and the transaction is notified to the BUYER via e-mail. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.
5.8 - In case the products delivered to the person and/or institutions that the BUYER and/or the BUYER want to be delivered are defective or broken, the relevant product or products are delivered to the SELLER within 7 days, starting from the date of receipt by the BUYER, in order to carry out the necessary repair or replacement within the warranty conditions. and shipping costs are covered by the SELLER. In such a case, if the 7-day period expires, the BUYER has to take the product he has received to the relevant service.
5.9- This contract is electronically approved by the buyer (after membership is completed), Barbaros Mah. Cigdem Sk. No: 4F Interior Door No: 38, 34750 Istanbul, Turkey after being delivered to the address becomes valid.
Article - 6
RIGHT OF WITHDRAWAL:
The buyer has the right to withdraw within seven (7) days from the delivery of the contractual product to himself or to the person/organization at the address indicated. In order for the right of withdrawal to be exercised, the SELLER must be notified by fax or e-mail within this period, and the product must not be used within the framework of the provisions of Article 7 and the packaging must not be damaged. In case this right is exercised, it is obligatory to return the original sales invoice with a copy of the cargo delivery report stating that the product delivered to the 3rd party or the Buyer has been sent to the SELLER. Within 7 days following the receipt of these documents, the SELLER makes an attempt at the relevant bank to return the product price to the BUYER's credit card account. The SELLER cannot be held responsible for the problems on the bank's side in the return of the product price. If the original sales invoice is not sent, the value added tax and other legal obligations, if any, are not refunded. The shipping cost of the product returned due to the right of withdrawal belongs to the BUYER. In addition, the right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that deteriorate quickly or whose expiration date has passed. The use of the right of withdrawal in all kinds of software and programs, DVD, VCD, CD and cassettes, computer and stationery consumables (toner, cartridge, tape, etc.)
Article - 7
AUTHORIZED COURT
Complaints and objections in disputes arising from this contract, consumer problems in the place of residence of the consumer or where the consumer transaction is made, within the monetary limits specified in the law below, shall be made to the arbitral tribunal or the consumer court. Information on the monetary limit is below:
Value in applications to be made to Consumer Arbitration Committees for 2021:
a) District Consumer Arbitration Committees in disputes under 7.550 (seven thousand five hundred and fifty) Turkish Liras,
b) Provincial Consumer Arbitration Committees in disputes between 7.550 (seven thousand five hundred and fifty) Turkish Liras and 11.330 (eleven thousand three hundred thirty) Turkish Liras in provinces with metropolitan status,
c) Provincial Consumer Arbitration Committees in disputes under 11.330 (eleventhousandthreehundredthirty) Turkish Lira in the centers of provinces that are not in metropolitan status,
ç) Provincial Consumer Arbitration Committees in disputes between 7.550 (seven thousand five hundred and fifty) Turkish Liras and 11.330 (eleven thousand three hundred thirty) Turkish Liras in districts of provinces that are not in metropolitan status,
is in charge.